Shipping & Returns

Shipping & Returns FAQs

This website ships to all of our lovely customers in the USA.

Shipping to Australia? Head to our AU store.

Shipping to New Zealand? Head to our NZ store.

Orders placed Monday - Friday are shipped within one business day. Orders placed on weekends are shipped the following Monday.

On an ordinary operating day, orders placed before 1pm Melbourne time will be despatched the same day (i.e. handed over to Australia Post that afternoon).

Please note that during peak periods, around Victorian public holidays, or when we are running a promotion, these timelines are likely to extend.

Standard: $6.00 USD, typically 6-9 business days*

*Due to unforeseen delays within postal networks, this time frame may be extended.

For standard international shipping, we ship orders with Australia Post International at a flat rate of $5.00, including tracking. This price is standard for all orders, irrespective of size.

During normal operations, Australia Post has an estimated delivery time frame of approximately 6 business days. Please use the Australia Post delivery calculator here (we ship from Melbourne, VIC, Australia).

Standard: Free on orders over $85.00, otherwise flat rate of $5.00, typically 2-5 business days*

*Due to unforeseen delays within postal networks, this time frame may be extended.

For standard shipping, we ship orders within Australia via eParcel (but no actual ‘ships’ were involved in this delivery unless you're in Tasmania) at a flat rate of $5.00, including tracking. This price is standard for all orders, irrespective of size.

During normal operations, Australia Post has an estimated delivery time frame of 2+ business days. Please use the Australia Post delivery calculator here (we ship from Altona North, 3025).

For express shipping we use Express Post using the Australia Post Express service, at a flat rate of $10.00, including tracking. Standard delivery times for this service is 1-4 business days, depending on your location.

Please note orders during peak sale periods could take up to 10 days to dispatch.

If you're a New Zealand customer, please visit our New Zealand website kesterblack.co.nz

Express: Free for orders over $85.00, otherwise flat rate of $6.00, typically 1 - 3 business days*

*Due to unforeseen delays within postal networks, this time frame may be extended.

We ship orders within New Zealand using NZ Post at a flat rate of $6.00, including tracking. This price is standard for all orders, irrespective of size.

Once orders are handed over to NZ Post, standard delivery time is within 1-2 business day, but please note we cannot guarantee this.

Click below for full tracking details (including which carrier is delivering your parcel in your country):

Just pop in the consignment ID that we email you once your order is dispatched. Didn’t receive a tracking code? Email us at hello@kesterblack.com and we shall rectify ASAP!

We’re totally in love with our products and we want you to be too. That’s why if for any reason you are not 100% satisfied with your purchase, we offer 30-day returns (from the date you receive your order) in addition to any rights you have under consumer laws.

Please note that items purchased with a discount code, or as part of any promotion/sale are not eligible for return/refund.

First up, email us at hello@kesterblack.com within 30 days of placing your order so that we can determine where we went wrong and advise next steps.

Please note that for the return to be accepted you must contact us before sending the item(s), and returns cannot be accepted for products ordered using a discount code (unless consumer laws apply).

Once a return is received we will process a refund. We are not currently processing exchanges. Please also note that initial shipping fees will not be refunded.

We will require you to return the product and cover the cost of all postage (we always recommend Registered Post). You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Kester Black will not be responsible for parcels lost or damaged in transit if you choose not to insure.

We’re a bit nit-picky when it comes to perfecting our products. So if for whatever reason you believe the product is not perfect, you will need to return it to us so that we can learn from the experience and make sure it doesn’t happen again for any future beauty-lovers.

Please note that items purchased with a discount code, or as part of any promotion/sale are not eligible for return/refund.

Bag

Preorder

Cart is empty

Apple Pay
Google Pay
Mastercard
PayPal
Shop Pay
Visa

Complete your routine

Shipping & returns

Orders placed M-F are shipped within one business day. Orders placed on weekends are shipped the following Monday.

Standard delivery: $5.00, typically 2 - 5 business days

Express delivery: $10, typically 1 - 3 business days

Our returns are easy. If you are not 100% satisfied with your purchase, we offer 30 day returns. Read more in our shipping & returns policy.