Shipping

For the best experience, shop on the site that matches your location:

• Australia: kesterblack.com.au
• New Zealand: kesterblack.co.nz
• United States: us.kesterblack.com
• Everywhere else: kesterblack.com.au

Orders ship from our Melbourne warehouse within 1–2 business days (excluding sale periods) via Australia Post.

Standard: $5.00. Estimated 2–8 business days*.

Express: $12.50. Estimated 1–4 business days*.

*Delivery times may be extended during postal delays.

Orders ship from our Melbourne warehouse within 1–2 business days (excluding sale periods) via Australia Post.

New Zealand: NZD $8. Estimated 6–9 business days*.

Priority shipping (2-4 business days) NZD $12.50

Shipping to the USA? We're happy to say we're shipping to the USA again, with all orders delivered duties paid.

USA: USD $8.50, or free on orders USD $85+. Estimated 6–9 business days*.

International Express Post (3-6 business days) USD $18.00 or free on orders USD $160+.

Everywhere else: AUD $16 on all orders. Estimated 6–9 business days*.

*Delivery times may be extended during postal delays.

Where we ship: Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States.

Important to know:

• Delivery times are estimates and may be extended due to postal delays.
• Use Australia Post’s delivery calculator (shipping from Melbourne, VIC, Australia) for the latest information.
• Customers outside Australia are responsible for any import duties and local taxes.
  

Once your order is dispatched, we’ll email you your tracking number (consignment ID).

• You can track your parcel via:
• The Shop app
• The Australia Post app
  Australia Post’s website

Need help?
For parcel enquiries, contact Australia Post directly: 137 678 or AusPost Help. If you can’t locate your tracking number or still need assistance, email us at hello@kesterblack.com.

All Kester Black orders are shipped with Authority to Leave (ATL). This means that if no one is home, the driver is authorised to leave your parcel in a safe location at your address. A safe place is considered a secure, hidden spot on your property, such as behind bins, on the porch, in a power box or near the letterbox. If there is no suitable safe place available, Australia Post will redirect your parcel to your local post office.

For deliveries to a work address, please make sure you include your company name. Same-day delivery is not available to business addresses.

Every item is scanned during picking and packing, but if something isn’t right with your order, please email us at hello@kesterblack.com within five business days of receiving your parcel. Include your order number, a short description of the issue, and photos of the items and box. Please keep all packaging while we review your case.

If your order arrives damaged, email us at hello@kesterblack.com within five business days. Please provide photos of the item and the packaging (inside and out), along with a clear description of the issue.

If your order is lost, first check your tracking link, safe places around your property, and with neighbours. If you still can’t locate it, contact Australia Post on 137 678 with your consignment ID. Once you have their reference number, email us at hello@kesterblack.com so we can assist further.

Please take care when entering your shipping details at checkout. If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, it will be returned to us by the carrier. In this case, we can resend your order once the correct address is confirmed, however you will be charged the full postage rate to resend the order.

Shipping fees paid on the original order are non-refundable.

Once an order is placed, we are unable to amend or cancel it. eGift cards do not count towards the minimum spend for free shipping. Shipping timeframes are estimates only and may be extended during sales, promotional periods, severe weather or other carrier delays beyond our control.

Products purchased with a discount code, or as part of any promotion/sale are not eligible for return/refund.

You can return eligible products within 60 days of receiving your order for a refund. To qualify, products must be returned in new, unused condition and in their original packaging.

• Flammable nail polish products cannot be returned as they are classified as Dangerous Goods and cannot be sent back via post.
• Sale items, promotional offers and purchases made with discount codes are not eligible for return.
• Gift cards cannot be returned.

We do not currently offer exchanges. If you’d like a different item, please place a new order once your refund has been processed.

If your item is faulty or arrives damaged, please email us at hello@kesterblack.com within 5 business days of receiving your order. Include your order number, a description of the issue and photos of the product, packaging and shipping label so we can resolve it quickly.

Contact us at hello@kesterblack.com before sending anything back. Returns sent without prior contact may not be accepted.

Once approved, return your item to our Melbourne warehouse within the 60-day period. Return postage is at your expense and we recommend using Registered Post with insurance, as we cannot accept responsibility for items lost or damaged in transit.

Once your return is received and inspected, we’ll process your refund via the original payment method. Please note that shipping costs are non-refundable.

Important notes

• Returns must be lodged within 60 days of receiving your order.
• Refunds are processed to your original payment method; we do not provide store credit at this time.
• If you are returning part of a set or bundle, the refund amount will be adjusted accordingly.

Nothing in this policy excludes or limits your rights under Australian Consumer Law. If a product is faulty or not as described, you are entitled to a remedy, which may include a refund or replacement.

If your order included a free gift with purchase, the gift must also be returned in its original condition for your refund to be processed. If you return part of your order and the remaining total no longer meets the minimum spend required to qualify for the gift, the gift will also need to be returned. If the gift is not included, the retail value of the item will be deducted from your refund.